Disclaimer & Return Policy
Disclaimer
The Services are provided on an "as is" and "as available" basis. Primal Essence makes no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included on the Website.
Primal Essence does not warrant that the Services will be uninterrupted or error-free, and will not be liable for any interruptions or errors.
We neither accept nor have liability for the misuse of essential oils, oleoresins, water-soluble extracts or other products or for any reliance on the information provided by us on our website or elsewhere. Extracts are highly concentrated and potent and it is important to always check the specific safety data provided. Actual product packaging and materials may contain different information than that which is shown on this website or elsewhere.
All information provided is for reference purposes only and is not intended to substitute the advice given by a pharmacist, physician, or any other licensed health-care professional. Primal Essence's products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition or disease. The information provided on our website and elsewhere is for personal information and interest only, and is not intended to offer professional medical advice or treatment for any condition. We recommend that you consult your health care provider if you have any health concerns.
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Returns and Credits
Returned merchandise is subject to a 20% re-stocking and handling fee unless we are at fault in filling your order.
All claims for returns must be made within TEN (10) days of receipt of goods by calling the Primal Essence customer service. No returns will be accepted after 30 days.
To receive full credit, the returning merchandise must be received in original Primal Essence packing, unopened, with Primal Essence’s tamper seals intact. All merchandise returned must be in its original container and sealed properly. Finally, full credit is subject to our evaluation and approval of the condition and quality of the returned merchandise.
To receive partial credit Food-grade items that had been opened in a food-grade FSMA (Food Safety Modernization Act) certified facility are eligible for return. Clients must provide Primal Essence’s Quality Assurance department with documentation confirming the client’s facility is certified.
Food-grade items opened in a non-food grade certified plant cannot be returned.
To receive full credit, all merchandise returned must be in good, saleable condition and packed in the original container. Every container should be properly sealed.
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For questions, please visit our Contact Us​ page to get in touch with our team.